Medallia Video

Start capturing what people say—and how they say it—without changing your existing programs. In Medallia Video, create a collector in minutes: pick a prompt, set consent and privacy rules, choose languages, and brand the experience. Share it anywhere your audience is: link in email, QR at checkout, in‑app module, or an embedded widget. Participants record from phone or laptop, retry until satisfied, and submit. The system auto-transcribes in dozens of languages, translates on demand, and aligns spoken words with timestamps. AI highlights tone and expression cues, detects themes, and flags moments worth attention so you can jump straight to what matters.

For customer teams, plug video into your CX workflow. Trigger requests after key events—delivery, support resolution, renewal—or run targeted campaigns around launches or outages. Use topic and sentiment thresholds to route urgent clips to care teams, create tickets, and notify account owners in Slack or Teams. Build a weekly review: filter by product, region, or segment; compile a highlight reel that pairs transcripts with moment markers; export findings with tags into your roadmap or case management tool. Pair video data with NPS, CSAT, and operational metrics in a single dashboard to see where emotion runs high and why.

For people leaders, treat video as a repeatable listening channel. Spin up modules for onboarding reflections, manager check‑ins, wellbeing pulses, and exit stories. Turn on anonymous mode and automated redaction to reduce bias and protect identities. Managers receive concise summaries, key quotes, and short clips for team meetings or coaching, while HR gets aggregate views of hotspots by location or role. Link insights to action plans: assign owners, due dates, and follow‑ups, then measure whether sentiment and participation improve over time. When recognition moments surface, generate permissioned highlight reels to celebrate wins and reinforce behaviors.

Operationalize at scale with governance and integrations. Search across your video library by phrase, topic, or emotion signal; cluster patterns automatically; and maintain a shared tag taxonomy so insights stay consistent. Connect to your analytics stack via APIs, push summaries into BI tools, and archive according to retention policies. SSO, role‑based access, region‑based storage, and audit trails keep compliance tight. Accessibility comes standard: captions, transcripts, and keyboard navigation. Pro tip: write specific prompts ("Show us where the journey breaks"), schedule short review cadences, and close the loop with a thank‑you message or a service recovery offer. With this cadence, video becomes a durable input for product decisions, service design, coaching, and employer brand storytelling.